FAQ's

Are NHCO products really made by hand?

Oh yes! All NHCO products are made 100% by hand from raw ingredients with hand tools or small table-top machinery. None of our products are purchased from private label. We don't use large automated equipment or assembly lines, and we even measure and pour our ingredients by hand! 

  

Are NHCO products really 100% natural?

Definitely! We only use the most effective vegan and organic ingredients we can reasonably source. This includes clays, salts, herbs, flowers, oils, essential oils,and more. You won't find any chemicals, toxins, synthetic fragrances, or preservatives in NHCO products.

 

Do your products only contain plant-based ingredients?

Yes! We do not use any animal ingredients in our skincare products, and are currently in the process of becoming cruelty-free certified.

 

When will my order arrive?

Please allow 2-3 business days (not including weekends) for your retail order to be pulled and shipped. We'll send the tracking number to the email address you have on file. Wholesale orders require a 5-7 business day lead time to be pulled and shipped, and a tracking number will be sent to the email address on file.

 

I have sensitive skin. What should I use?

We always recommend that anyone with skin sensitivities see their doctor before trying any new products. Just because something is natural doesn't mean it's safe for everyone. If you're cleared to try new products, we found that it's best to start with unscented products first, then minty products, leaving floral and citrus last. We wouldn't recommend using numerous new products at the same time, either.

 

What do I do if my product is melted?

During warm weather, some of our products may melt or soften during shipment, specifically The Salt Scrub. This is totally normal because coconut oil melts at temperatures over 76 degrees fahrenheit. Should this occur, simply place the item in the refrigerator for a few minutes, and it should re-solidify. Avoid opening a melted product, as it may spill unexpectedly and make mess.

 

What is the 'Fresh Thru' date on my product?

The 'Fresh Thru' date is the date that your product can still safely be used through. Since we don't use synthetic preservatives, the shelf life of our products aren't as long as some others. This means the product should still be able to be safely used, if stored correctly, even if the scent (essential oils) has faded. The 'Fresh Thru' date may be shorter than the date marked if incidents such as water contamination or sun damage has occurred. This memo is added so that if by chance you forget your product in the back of the drawer, you'll know whether to use it or not.

 

Why did you change to glass containers.

Plastic contains many synthetic ingredients, including petroleum, and all plastic cannot be recycled. Many plastics can't even be safely used twice. It's overall healthier and safer for the environment for our products to be stored in glass containers, which can be recycled over and over again.

 

Why should I avoid direct sunlight?

Natural products have an increased level of sun sensitivity, especially when they're not full of synthetic ingredients. Excessive sunlight may cause the oils and other ingredients in your NHCO products to go rancid. So when at all possibly, don't leave your products sitting in direct sunlight for extended periods of time.

 

Why should I avoid water contamination in my product?

We've included a caution to avoid external water contamination so that your product doesn't go bad (water is the source of spoilage) We're not saying your item will immediately spoil if a little water gets in the bottle, but it isn't recommended to handle your NHCO products incorrectly.

 

Why isn't shipping free anymore?

We recently updated our packaging to glass containers, and glass is quite heavier than plastic to ship. So that products can arrive in one piece, and not many pieces, we take many precautions to package them for safe travels.